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Ordering, Shipping and Payments Informations:

Shipping:

-FREE SHIPPING is for some item's (not all) and for USA delivery only via post office using Ground Advantage or Priority Mail services (it will depend on item's weight and measurements).
Not all products have free shipping.
Also, international orders have no free shipping.

If you are buying large quantities of the same item or multiple items, your shipping cost may be different than estimated, but
still, we will do our very best to save your money on shipping and we will let you know right away the best shipping cost for your order!!!

All products are checked, inspected, tested, approved and carefully packed before we ship them out.
We do not ship broken or damaged products, guarantee!!
We are not responsible for the shipping handling, services or delivery time
by the shipping carrier of our customers choice, and
all orders will be insured to guarantee delivery against loss or damage
by the chosen shipping carrier.

Your order should be shipped out within 2 to 3 business days or sooner if requested,
it still depends on supplier's product availability.
If your order will take longer for some reason, we will email you.

Shipping costs include insurance and handling fees.
Sorry, shipping, insurance and handling fees are no-refundable.

USPS Shipping is closed on Sundays and US Holidays.
UPS is closed on Saturdays, Sundays, and US Holidays.

Shipping costs shown on your order form are an estimate only.
We do our best to give you the exact cost but,
sometimes when you are buying multiple items or large quantities
the final shipping cost will be different than the estimated shipping cost.
Sometimes, depending on product size, we can fit many in one Flat Rate boxes by USPS and
save you lots of money on shipping.

Estimate delivery time with the available carriers:

USA:
USPS Ground Advantage and/or Priority Mail: 3 to 5 days business days depending on the exact location,
USPS Express Mail: 2 business days not guarantee per carrier.
USP GROUND: 3 to 5 business days depending on the exact location,
USP 2nd DAY delivery: 2 business days not guarantee per carrier.

International:
USPS First Class Mail or Priority Mail International: around 7 to 10 business days.
Note: WE ARE NOT RESPONSIBLE FOR CUSTOMS FEES.

Payments:

Credit Cards:
Credit card transactions are completely safe with Yahoo's store merchant service system 128 bits encryption.
For safety reasons, to make sure the credit card holder is the one who is ordering and gets the products, orders over $50.00 will be shipped to the confirmed billing address.
In order to get your order to be shipped to an alternate address you must use PayPal as payment.

PayPal:
INTERNATIONAL customers orders preferred payment is PAYPAL.
You must provide a confirmed shipping address and/or be verified.
Please be aware that the shipping cost is an estimate only and there may be a difference in shipping costs depending on how many items you are buying and you may have to send an additional payment to cover for the total shipping cost of your order. We will invoice you via PayPal if so needed.

Ordering:

-Beside placing an order here online,
there are other ways to conveniently place an order with us:
-you can mail your detailed order to us at:
P.O. Box 643, Haleiwa, HI 96712 or
-e-mail your order to: hawaii@claudiaferrari.com

Please, write clear item information, your shipping address and payment method.

If you email your order, payment methods accepted are:
Venmo, personal or cashier's checks (5 business days to clear),
money orders (3 to 5 business days to clear) and
PayPal (you must provide a confirmed address).
We will hold your emailed order for 7 business days waiting for payment.
We will only ship out your order upon received and cleared payment.
Sorry, NO EXCEPTIONS.

-GIFT WRAP fee of $10.00 is for one wrap only. Multiple items orders will be wrap altogether.

BULK ORDERS:
-LARGE QUANTITY ORDERS ARE FINAL SALES, NO RETURNS (maybe exchanges upon approval).
If you are buying more than
the item's special quantities/prices already offers on their own pages
contact us, you may be eligible for extra discount depending on product.

Sale prices and/or specials are subjected to products availability and
are subjected to be terminated at any time with no further notice.
Sale prices are applied to the product price only, not shipping, handling or tax fees.

Specials discount are not always eligible for international or bulky orders.

-You can always contact us to request anything you may need to fulfill your needs.

Please, read carefully the Privacy Policy before you place an order or
email us at: hawaii@claudiaferrari.com if you have any questions.
By using this website, you agree to our conditions of use, legal notices, and privacy policy.

We reserve the right to cancel any order at any time for any reason and you will be notified with the reason.

Cancelling an order, Exchanging or Returning Products

-Cancelation:
When customers cancel their orders,
we will refund their money minus "a cancelation fee of 10%" on the order total as credit cards and sales fees are not refunded to us after the transaction is completed.

Exchanging and Returns:
Our policy is 100% customer satisfaction guarantee.
We will gladly exchange your product if you don't like it within 14 days of purchase.
Just send us an email and let us know what would you like to exchange for, UPON APPROVAL, send the product back to us (shipping cost is at customer's expenses).
ALL RETURNS OR EXCHANGES MUST BE APPROVED.
Returned products must be in its original package and in salable conditions.
Add a letter letting us know why you didn't like it or a copy of the email you sent to us.
Upon product inspection after we received it, we will exchange it (at customer's shipping expenses), refund or credit.

Depending on products, some restrictions apply as:
restocking fees for returning products will be applied as credit card fees are non-refundable to us,
money back eligibility or store credit only.
Returned merchandise must be in salable conditions, in its original package,
carefully packed to prevent breakage in transit and
returned shipping costs must be paid by the customer.
If returned merchandise arrives to us broken due to improper packing
we will not issue a credit or refund for the broken item(s).
To return merchandise, you must enclose a copy of your sales receipt with a
notation stating the reason for your return.
Your package must be pre-paid and must be addressed exactly to our address:
P.O. Box 643 Haleiwa HI 96712.

-LARGE QUANTITY ORDERS ARE FINAL SALES, NO RETURNS (maybe exchanges upon approval).

-WE CAN NOT ACCEPT RETURNS FOR FOOD ITEMS AS "A SAFETY FOOD POLICY".

If it was a manufactory problem (we will check, inspect, test and approved all products before we ship them out),
after information approval, we will resend a new product to you at our own cost.

Please, read the Privacy Policy before you place an order or
email us at: hawaii@claudiaferrari.com if you have any questions.

By using this website, you agree to our conditions of use, legal notices, and privacy policy.

We reserve the right to cancel any order at any time for any reason and you will be notified with the reason.

Mahalo for shopping with us and your patronage !!!